JungleJackpotQuest| Apologize! Refund! Official late-night response

News summary

Late at night on May 21JungleJackpotQuest, in response to the fact that his brother wanted to watch Jay Chou's concert for his deceased sister, but was refused by Damai to change the ticket audience, Damai's official blog officially responded, saying that after receiving his brother's feedback, Damai's customer service did not correctly understand his brother's meaning and only went through simple communication with multiple parties, according to the followingJungleJackpotQuest...

Newsletter text

Late at night on May 21, Damai Official Weibo officially responded to the fact that his brother wanted to watch Jay Chou's concert for his deceased sister, but was refused by Damai to change the ticket audience, saying that after receiving feedback from his brother, Damai's customer service did not correctly understand his brother's meaning. After simple multi-party communication, in accordance with the requirements of the project's strong real-name system rules, the user's request to change the audience was rejected and the ticket refund was changed to free. The whole process was dogmatic and rigid."I express my deep apology and great shame" for this. In addition, Damai has assisted the user in handling a free refund, and the ticket money will be returned the same way on May 22. Regarding his brother's wish to watch Jay Chou's concert on behalf of his deceased sister, Damai said that "he is still trying to assist in communication, hoping to help my brother truly achieve his wish."